Start playback and select Bluetooth media on the vehicle, then check the phone's output route. A connected icon alone does not guarantee that the media profile is enabled.
Use normal shutdown procedures, keep hardware dry and stop if you see damage, overheating, burning smells or any electrical risk.
Checks to perform in the right order
Confirm the exact symptom
Confirm the car lists the phone under media audio, not only hands-free calls.
Start with the simplest reversible check
Change the vehicle source while music is playing and adjust the media volume on both ends.
Change one variable at a time
Compare a phone call with media playback and test a second audio app before deleting the pairing.
Cross-test before resetting anything
Write down what changes and what stays the same. A controlled comparison is more useful than several resets performed together.
Escalate with useful evidence
If the problem survives the safe checks, record the model, software version, warning shown and tests already performed before contacting support.
How to narrow down the cause
- A change after one controlled test is a useful clue; keep the other variables unchanged.
- If a second compatible device works in the same setup, focus on the first device rather than replacing everything.
- Stop if there is heat, liquid, physical damage, burning smell or electrical risk.
Official sources used
Procedures can vary by model, firmware or hardware revision. When your device differs, use the official manufacturer documentation for that exact model.