Try deleting the entry after disconnecting the phone and stopping any active call or media session. Avoid a factory reset until the standard device menu has been tested.
Use normal shutdown procedures, keep hardware dry and stop if you see damage, overheating, burning smells or any electrical risk.
Checks to perform in the right order
Confirm the exact symptom
Disconnect the phone and close active Bluetooth media or calls before opening the device list.
Start with the simplest reversible check
Restart the infotainment normally and attempt to remove only the named phone.
Change one variable at a time
If the list remains locked, record the vehicle model and software version before considering a documented reset.
Cross-test before resetting anything
Write down what changes and what stays the same. A controlled comparison is more useful than several resets performed together.
Escalate with useful evidence
If the problem survives the safe checks, record the model, software version, warning shown and tests already performed before contacting support.
How to narrow down the cause
- A change after one controlled test is a useful clue; keep the other variables unchanged.
- If a second compatible device works in the same setup, focus on the first device rather than replacing everything.
- Stop if there is heat, liquid, physical damage, burning smell or electrical risk.
Official sources used
Procedures can vary by model, firmware or hardware revision. When your device differs, use the official manufacturer documentation for that exact model.