Open the vehicle's phone or projection menu and confirm Android Auto is enabled. For USB, verify the correct data port and cable; for wireless, confirm pairing completed.
Use normal shutdown procedures, keep hardware dry and stop if you see damage, overheating, burning smells or any electrical risk.
Checks to perform in the right order
Start with simple, reversible checks. If one step fixes the issue, stop there instead of changing unrelated settings.
Confirm the exact symptom
Look in the infotainment phone or projection menu and confirm the Android Auto feature is enabled for the connected phone.
Start with the simplest reversible check
If using USB, use the port intended for smartphone projection and a cable known to carry data.
Change one variable at a time
If using wireless, make sure pairing completed and try launching Android Auto manually from the car display when the system offers that option.
Cross-test before resetting anything
Write down what changes and what stays the same. A controlled comparison is more useful than several resets performed together.
Escalate with useful evidence
If the problem survives the safe checks, record the model, software version, warning shown and tests already performed before contacting support.
How to narrow down the cause
- A change after one controlled test is a useful clue; keep the other variables unchanged.
- If a second compatible device works in the same setup, focus on the first device rather than replacing everything.
- Stop if there is heat, liquid, physical damage, burning smell or electrical risk.
Official sources used
Procedures can vary by model, firmware or hardware revision. When your device differs, use the official manufacturer documentation for that exact model.